Cancellation & Refund

Order Cancellation

You may cancel an order free of charge any time before it is dispatched. To cancel, email care@fabricscloset.com with your order number as early as possible. Once an order has been dispatched, it can no longer be cancelled, but it may be eligible for return as described below.

We may cancel an order in cases of stock unavailability, a pricing error, or suspected fraud. In such cases, any amount you have paid is refunded in full.

Returns

We accept returns within 7 days of delivery for items that are:

• Unused, unworn and unwashed, with all original tags intact.
• In their original, undamaged packaging.
• Accompanied by the order number or invoice.

To start a return, email care@fabricscloset.com within 7 days of delivery with your order number and the reason for return. We will guide you through the pickup or return process.

Items Not Eligible For Return

• Items damaged through use, or returned without original tags and packaging.
• Items marked as final sale or non-returnable on the product page.
• Innerwear and similar items, for hygiene reasons.

Damaged, Defective Or Wrong Items

If you receive a product that is damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund, including any shipping charge paid, at no cost to you.

Refund Timelines

Once a returned item is received and inspected, or a cancellation or order-rejection is confirmed, refunds are processed as follows:

Refunds for UPI orders are credited to the original payment method. For Cash on Delivery orders, we collect your bank or UPI details to process the refund. Actual credit time may depend on your bank.

Exchanges

For a size or colour exchange, please raise a return for the original item and place a fresh order for the preferred piece. This is the quickest way to get the item you want while stock lasts.