Privacy Policy

This Privacy Policy applies to the website https://www.fabricscloset.com ("Fabrics Closet", "we", "us"), operated by Fabrics Shindey. By using this website and placing an order, you consent to the collection and use of your information as described here. We act as the Data Fiduciary for the personal data you share with us.

Information We Collect

Information you provide

• Identity and contact details: name, email address, mobile number.
• Delivery details: shipping address, city, state and pincode.
• Order details: the products you buy, order value and chosen payment method.
• Communications: messages you send through our contact form or by email.

Information collected automatically

• Device and usage data such as browser type, pages viewed and referring links, gathered through Google Analytics 4 to understand and improve the site.
• Cookies that keep your shopping bag intact and remember preferences during your visit.

How We Use Your Data

• To process, fulfil and deliver your orders, and to issue a GST-compliant invoice.
• To send transactional messages: order confirmation, payment status, dispatch and tracking updates.
• To respond to your enquiries, returns and grievances.
• To detect and prevent fraud, and to comply with applicable law.
• To measure site performance in an aggregated, non-identifying way.

We process your data only for the purposes above, for which you provide consent at the point of collection. We do not use your personal data for unrelated purposes without seeking fresh consent.

Payments

UPI payments are processed by our payment gateway partner. We do not collect or store your UPI PIN, card numbers, CVV or banking credentials on our servers. Payment is captured directly by the gateway, and we receive only the transaction reference and status needed to confirm your order, in line with RBI guidelines.

Sharing Of Data

We share the minimum data necessary with:

• Logistics and courier partners, to deliver your order.
• Our payment gateway, to process and verify your payment.
• Email and analytics service providers, who act on our instructions.
• Government or law-enforcement authorities, where required by law.

We never sell your personal data to third parties.

Data Retention

We retain order and invoice records for as long as required to meet tax, accounting and legal obligations. When data is no longer needed for these purposes, it is deleted or anonymised.

Your Rights Under The DPDP Act, 2023

• The right to access a summary of the personal data we hold about you.
• The right to correction or completion of inaccurate or incomplete data.
• The right to erasure of your data where it is no longer required.
• The right to withdraw consent at any time, without affecting lawful processing already carried out.
• The right to nominate another individual to exercise your rights in the event of death or incapacity.
• The right to grievance redressal, as set out in our Grievance Redressal page.

To exercise any of these rights, write to us at care@fabricscloset.com. We will respond within a reasonable period.

Data Security

This website is served over HTTPS/SSL. We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration or disclosure. While no method of transmission over the internet is perfectly secure, we work continually to protect your information.

Children

Our services are intended for users aged 18 and above. We do not knowingly collect data from children. A parent or guardian who believes a child has shared data with us may contact us for its removal.

Changes To This Policy

We may update this policy from time to time. The "Last Updated" date above reflects the latest revision. Continued use of the site after changes constitutes acceptance of the revised policy.