Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, Fabrics Shindey has appointed a Grievance Officer to address complaints relating to your orders, payments, deliveries, returns and the handling of your personal data.

How To Raise A Grievance

• Email us at grievance@fabricscloset.com with your order number and a clear description of the issue.
• For everyday order support, you may also write to care@fabricscloset.com or call 8871306405.
• Please include any supporting details such as photographs, so we can resolve your concern faster.

Our Response Commitment

• We acknowledge every grievance within 48 hours of receipt.
• We aim to resolve grievances within a reasonable period, and ordinarily within the timelines prescribed under applicable law.
• You will receive updates on the status of your complaint by email.

Escalation

If you are not satisfied with the resolution provided, you may escalate the matter to the Grievance Officer named above for a further review. We will examine your concern afresh and respond with our final position.

Consumer Rights

Nothing in this process limits your rights under the Consumer Protection Act, 2019. You retain the right to approach the appropriate consumer forum or authority if your complaint remains unresolved.